Customer Service

Orders | Order Status

You can check the status of your zoekarssenshop.com order by logging into your account and visiting the My Orders section of your account. You will receive an order confirmation email after an order has been placed and you will receive a shipping confirmation email once your order has been shipped. Your shipping confirmation email will include the tracking number for your package. Please note that it may take up to 48 hours after your package has left our warehouse for the tracking information to appear in the shipment tracking system.

Orders | Tracking Your Order

You will receive an order confirmation email after an order has been placed and you will receive a shipping confirmation email once your order has been shipped. Your shipping confirmation email will include the tracking number for your package. You can track your order using the tracking number provided in your shipping confirmation email

Orders | Changing Or Cancelling Your Order

Once an order is placed on zoekarssenshop.com we are unable to change or cancel the order. Please note, zoekarssenshop.com is not responsible for typographical errors made when placing an order.

Your Account | Opening An Account

Opening a zoekarssenshop.com account is easy. Simply click REGISTER or when placing an order, you will also have the option to create an account with your email address and password.

Your Account | Newsletter

SUBSCRIBE to receive email updates from zoekarssen.com and zoekarssenshop.com on special promotions, new product announcements, style ideas, and more.

Your Account | Order History

Receive emails with important information regarding your zoekarssenshop.com order and/or track your order by LOGGING IN your account.

Your Account | Forgot Your Password

If you have forgotten your zoekarssenshop.com account password, please click Forgot Your Password? on the log in page.

Shipping

If your order was placed Monday thru Thursday, before 10AM European time it will be shipped the same day, otherwise, it will be shipped the following day. If your order was placed on Friday prior to 10AM European time, the order may be shipped the same day, if not it will be shipped on the following Monday. You will receive an e-mail confirmation once your order has shipped.

NOTE: For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.

Returns

If for any reason you are not happy with your purchase, you may return the items postmarked within 14 calendar days after you received your order. Customers outside of the Netherlands are required to return unwanted items at their own costs. The items should be returned in original condition (unworn, unwashed and unaltered) and in the orginal packaging with hang tags attached. Refunds will be credited to your original method of payment.

Exchanges

If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. Once we receive your return, we will refund the returned item and send you a credit invoice by email.

Contact us

Please feel free to contact us with any questions customerservice@zoekarssen.com

Payment | Payment Options

Zoekarssenshop.com accepts the following credit card payment options:
PayPal, Debit Card, American Express, MasterCard, iDeal and Visa.

Payment | Sales Tax

In accordance with individual country regulations, sales tax is automatically applied to your zoekarssen.com order if your shipping address is in one of the following countries: USA, Australia, Switzerland.

Checkout | Checking Out

When you are ready to make your purchase, place your mouse over your Cart at the top of the page and click Checkout. Our checkout process is quick, easy and secure. Just follow these steps to place your order.
For Registered Users – If you are a returning customer and have an account at zoekarssen.com, please sign in using your email address and password. You will then be taken directly to the first Checkout page.
For Non-Registered Users – If you are not registered for an account at zoekarssen.com, you may proceed to the first Checkout page without an account or you can create an account.

Checkout | Payment Information

After entering your billing information and any coupon or promotional codes, you can enter your payment method information. For more information on payment, please visit the Payment section of Customer Service.

Checkout | Order & Shipping Confirmations

After placing your order, you will receive an order confirmation email that includes your order number. If you are a registered user, you can use your order number to track your order in My Account. Once your items have shipped, you will receive a shipping confirmation email with details of the shipped item(s). Please note that if you order more than one item, it is possible that different items may be shipped on different days, depending on stock availability.

Gift Services

- Gift Cards
- Share With A Friend

FAQ & Help

1. Q: Can I purchase items without registering?
A: Yes. You can log in as a guest and simply input all your billing and delivery information. However, we encourage you to register to save time on your next purchase, as well to receive special offers and notifications.

2. Q: How can I change my account information?
A: This can easily be done by accessing your online account. Click on “Edit” under Account Details and re-enter the correct information.

3. Q: Do you ship internationally?
A: Yes we do ship internationally. If you would like to be added to our mailing list, please click the SUBSCRIBE option. This will allow us to notify you of any changes in our shipping policies.

4. Q: How do I locate a style not featured on the website?
A: You may contact customer care at:

5. Q: Can I add something to my order?
A: If you wish to add merchandise to your order after the order is placed, you must place a new order for the additional merchandise. Unfortunately we cannot combine orders after an order has been placed.

6. Q: What do I do if I forget my zoekarssen.com account password?
A: If you have forgotten your zoekarssen.com account password, please click Forgot My Password on the sign in page.

7. Q: How do I return an item?
A: If for any reason you are not happy with your purchase, you may return the items postmarked within 14 calendar days after you received your order. Customers outside of the Netherlands are required to return unwanted items at their own costs. The items should be returned in original condition (unworn, unwashed and unaltered) and in the orginal packaging with hang tags attached. Refunds will be credited to your original method of payment.

8. Q: How long will it take to receive my refund?
A: Once your package has been received by zoekarssen.com, your refund will be processed in the original form of payment within 7 business days. You will be notified via email once the return transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account.

9. Q: How do I locate a style not listed on zoekarssen.com?
A: To locate a Zoe Karssen style that is not listed on zoekarssen.com, please contact the customer service.

10. Q: Does the Zoe Karssen online store ship internationally?
A: Zoekarssenshop.com orders can be shipped to addresses worldwide. We are able to ship orders to international addresses.

11. Q: What if I have a problem with my zoekarssenshop.com product?
A: If you have a problem with your zoekarssenshop.com product, please contact our customer service care.

12. Q: How do I cancel/change my order?
A: To cancel or change your zoekarssenshop.com order, please contact our CUSTOMER SERVICE. You may change or cancel any zoekarssenshop.com order as long as the order has not yet shipped. Once an order has shipped, it cannot be changed or cancelled.

13. Q: What forms of payment are accepted at the Zoe Karssen online store?
A: Zoekarssenshop.com accepts the following credit card payment options: PayPal, Debit Card, American Express, MasterCard, iDeal and Visa.