DELIVERY

We process and send orders during our main service hours, Monday to Friday, from 8:00 am to 8:00 pm CET (with the exception of public holidays). We aim to have merchandise ready for dispatch one business day after the receipt of payment.

Please note that items purchased during the Christmas sale could experience delayed dispatch due to the public holidays that fall during the period. 

All EU orders are shipped via the UPS Standard service and outside of the EU is via UPS ExpressSaver. This enables quick and reliable delivery with a full tracking service. Please note that all items will need to be signed for upon receipt. 

Please be aware that we cannot deliver to PO Boxes.

FRAGRANCE

Due to air freight regulations we are only able to ship the 'Unicorn Tears' fragrance within Europe. If you place an order and we cannot deliver it then we will automatically cancel this item and issue a refund to you. 

If you order the fragrance alongside clothing then the perfume will be sent separately - don't worry, we won't charge you twice for shipping! The perfume will be sent via the DHL ground service which can take a few days longer than usual. We will send the tracking number separately via email. Dutch orders will be shipped with Post NL on the registered service. 

DUE TO THE EXTENDED DELIVERY TIME INCURRED BY SHIPPING PERFUME BY ROAD, THE PERFUME WILL NO LONGER BE AVAILABLE FOR CHRISTMAS DELIVERY. 

TRACKING YOUR ORDER

As soon as we have shipped your order you will receive an email with your UPS tracking number. You can check the status of your order one to two hours after receiving the email via the link provided. Please visit ups.com, then enter your tracking number in order to view the status of your order.

FREE SHIPPING PROMOTION

Free worldwide shipping is available from Monday 14th December until Wednesday 23rd December, 9:00am CET. All orders are still sent via UPS and all prices will display as €0.00 in the shopping basket and throughout the checkout process. 

This promotion is only applicable to the outgoing shipment, all returns are at the customers expense as outlined in the Return Policy. 

Please note that this promotion cannot be redeemed in any other way and no monetary alternative is available. 

SHIPPING COSTS

Please see the table below for a guide to shipping costs.

 CountryShipping Costs  Last dates for Christmas deliveries
 Andorra *€20  Friday 18th Dec
 Argentina *€20  Thursday 17th Dec
 Aruba *€20  Thursday 17th Dec
 Australia *€20  Thursday 17th Dec
 Austria€10  Friday 18th Dec
 Bahrain *€20  Thursday 17th Dec
 Belgium€10  Monday 21st Dec
 Bosnia & Herzegovina *€20  Friday 18th Dec
 Bulgaria€10  Wednesday 16th Dec
 Canada *€20  Thursday 17th Dec
 Chile *€20  Wednesday 16th Dec
 China *€20  Thursday 17th Dec
 Croatia€10  Thursday 17th Dec
 Cyprus€10 Friday 18th Dec
 Czech Republic€10  Thursday 17th Dec
 Denmark€10  Friday 18th Dec
 Estonia€10  Wednesday 16th Dec
 Finland€10  Thursday 17th Dec
 France€10  Friday 18th Dec
 Germany€10  Friday 18th Dec
 Gibraltar *€20  Wednesday 16th Dec
 Greece€10  Wednesday 16th Dec
 Hong Kong *€20  Thursday 17th Dec
 Hungary€10  Wednesday 16th Dec
 Iceland€20  Wednesday 16th Dec
 India *€20  Wednesday 16th Dec
 Indonesia *€20  Thursday 17th Dec
 Ireland€10  Thursday 17th Dec
 Israel *€20  Wednesday 16th Dec
 Italy€10  Friday 18th Dec
 Japan *€20  Thursday 17th Dec
 Jordan *€20  Wednesday 16th Dec
 Latvia€10  Wednesday 16th Dec
 Liechtenstein *€20  Friday 18th Dec
 Luxembourg€10  Friday 18th Dec
 Macedonia *€20  Wednesday 16th Dec
 Malaysia *€20  Thursday 17th Dec 
 Malta€10  Thursday 17th Dec
 Mexico *€20  Thursday 17th Dec
 Monaco *€20  Friday 18th Dec
 Morocco *€20  Wednesday 16th Dec
 Netherlands€7,50  Monday 21st Dec
 Netherlands Antilles *€20  Wednesday 16th Dec
 New Zealand *€20  Friday 18th Dec
 Norway *€20  Friday 18th Dec
 Oman *€20  Wednesday 16th Dec
 Poland€10  Friday 18th Dec
 Portugal€10  Friday 18th Dec
 Romania€10  Thursday 17th Dec
 Serbia & Montenegro *€20  Friday 18th Dec
 Singapore *€20  Thursday 17th Dec
 Slovakia€10  Friday 18th Dec
 Slovenia€10  Friday 18th Dec
 South Africa *€20  Friday 18th Dec
 South Korea *€20  Friday 18th Dec
 Spain€10  Monday 21st Dec
 Sweden€10  Friday 18th Dec
 Switzerland *€20  Friday 18th Dec
 Taiwan *€20  Friday 18th Dec
 Thailand *€20  Friday 18th Dec
 Turkey *€20  Friday 18th Dec
 United Arab Emirates *€20  Friday 18th Dec
 United Kingdom€10  Monday 21st Dec
 United States *€20  Friday 18th Dec



CUSTOMS CHARGES

Please note that all destinations marked with an asterisk * are outside of the EU and may be subject to additional customs and duty charges. We cannot know in advance what these charges may be and they will be payable upon delivery.

We advise contacting your local customs office to get an estimation of charges prior to placing an order so that you can anticipate any potential additional costs.

Any orders placed under a free shipping promotion may still be subject to these charges. 

 Country

Shipping Cost 

Approx Delivery Time 

 Andorra

€20 

 

 Argentina

€20 

 

 Aruba

€20 

 

 Australia

€20 

 

 Austria

€10 

 

 Bahrain

€20 

 

 Belgium

€10 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 Country

Shipping Cost 

Approx Delivery Time 

 Andorra

€20 

 

 Argentina

€20 

 

 Aruba

€20 

 

 Australia

€20 

 

 Austria

€10 

 

 Bahrain

€20 

 

 Belgium

€10 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 Country

Shipping Cost 

Approx Delivery Time 

 Andorra

€20 

 

 Argentina

€20 

 

 Aruba

€20 

 

 Australia

€20 

 

 Austria

€10 

 

 Bahrain

€20 

 

 Belgium

€10 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 Country

Shipping Cost 

Approx Delivery Time 

 Andorra

€20 

 

 Argentina

€20 

 

 Aruba

€20 

 

 Australia

€20 

 

 Austria

€10 

 

 Bahrain

€20 

 

 Belgium

€10 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 Country

Shipping Cost 

Approx Delivery Time 

 Andorra

€20 

 

 Argentina

€20 

 

 Aruba

€20 

 

 Australia

€20 

 

 Austria

€10 

 

 Bahrain

€20 

 

 Belgium

€10 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 Country

Shipping Cost 

Approx Delivery Time 

 Andorra

€20 

 

 Argentina

€20 

 

 Aruba

€20 

 

 Australia

€20 

 

 Austria

€10 

 

 Bahrain

€20 

 

 Belgium

€10